About us

Terms & Conditions

SOUTHWEST CHARTERS is the brand of the Portuguese company Just Discover Lda, with booking office in the Marina de Lagos, Loja nr. 28, 8600-780 Lagos, fiscal nr. 508572649 and head office at Urb. Pedra Alcada, Lote 4, 8600-546 Lagos, telephone 00 351 – 282 792 681, email address: info@southwestcharters.com, license for the commercial activity number 163/2010, issued by TP, IP (Portuguese Tourism Board) hereinafter referred to as SWC. When you filled in your booking form and made a payment that signifies your understanding and acceptance of the following terms and conditions.



Bookings:

Bookings, made by telephone will be held without a deposit for a maximum of 3 days. Within these 3 days SWC needs to have received a deposit of 25% of the total cost.
The booking will be final as soon as the first payment is received, either by credit card details, by bank transfer, by PayPal or by cash payment at the SWC – office. The deposit is a non-refundable payment.  The balance of the fees needs to be paid 4 weeks before the charter starts.

All bank payments need to be done at:

Just Discover LDA
Banco BPI
NIB: 0010 0000 41391400 00 2 27
IBAN: PT 50 0010 0000 4139 1400 0022 7
Swift/Bic: BBPIPTPL

Bookings made less than 4 weeks before the charter date needs to be accompanied by the full payment.



Cancellations:

Cancellation by the client prior to the final balance being due will result in not refunding the deposit. Cancellations by the client within 4 weeks before the date of the charter mean that the client is liable to pay the outstanding balance. It is therefore strongly recommended that you take out travel insurance. If possible SWC will try to transfer the reservation to an acceptable alternative date.

If cancellation has to be done by SWC because of circumstances beyond its control, including sickness, accidents, travel delays, weather, strikes, war or civil disturbance, then alternative dates will be offered or a full refund of the charter fees already paid will be made. No payment will be made for incidental costs such as flights etc.

In case the yacht is unable to return to port of any other final destination, on time due to bad weather, engine break down or any other circumstances, clients may elect to stay with the yacht at no extra charge or make their own arrangements to return at their own expense.



Insurance:

The yacht, provided by SWC is fully insured against accidents, third party liability and personal injury due to negligence by SWC. No liability is accepted by SWC for personal accidents or loss or damage to the property of the client.



Other conditions:

In the interests of comfort and safety, smoking is not permitted below deck.
The client will not bring any illegal drug or any contraband.

If you have any complaints you should raise them at the very first opportunity with your skipper or the office staff. If you are not satisfied with the action taken you should then immediately contact the management of SWC.